SETTINGS & ACCOUNT
Billing & FAQs
Do you have a free plan?
Do you have a free plan?
Yes, we do! You get free credits on signup 🚀
You’ll be able to access the platform, use 20 AI credits to create videos and edit them the way you want. If you choose a paid plan, you’ll be able to download the video in all 3 aspect ratios (16:9, 9:16, 1:1) and get access to advanced features. ❤️
We have a step-by-step guide on how to use Atlabs: here
You’ll be able to access the platform, use 20 AI credits to create videos and edit them the way you want. If you choose a paid plan, you’ll be able to download the video in all 3 aspect ratios (16:9, 9:16, 1:1) and get access to advanced features. ❤️
We have a step-by-step guide on how to use Atlabs: here
How can I upgrade?
How can I upgrade?
First, thanks a lot, this means a lot to us ❤️
Contact us via live chat to book your free call.
- Go to your account
- Click “Subscribe”
- Click “Upgrade” 🚀
Contact us via live chat to book your free call.
How much does it cost?
How much does it cost?
It depends on your needs ❤️
You can generate and test basic platform features on the Free plan.To create motion and live action videos, with ultra-realistic voices and advanced features - you can upgrade to any of the paid plans. You also get ability to export a video, and access to more AI credits.
For instance, if you’re just getting started with the video creation journey, we recommend the “Pro Plan”.
To access advanced features such as ‘Train your own models’, ‘AI Lip Sync’, ‘Export to Adobe Premiere Pro’ etc. we recommend signing up for the “Plus Plan”.You can check the “Pricing” page HERE for more information on the available plans. We offer substantial discounts for Annual Plan subscriptions 🚀
You can generate and test basic platform features on the Free plan.To create motion and live action videos, with ultra-realistic voices and advanced features - you can upgrade to any of the paid plans. You also get ability to export a video, and access to more AI credits.
For instance, if you’re just getting started with the video creation journey, we recommend the “Pro Plan”.
To access advanced features such as ‘Train your own models’, ‘AI Lip Sync’, ‘Export to Adobe Premiere Pro’ etc. we recommend signing up for the “Plus Plan”.You can check the “Pricing” page HERE for more information on the available plans. We offer substantial discounts for Annual Plan subscriptions 🚀
What are the payment options?
What are the payment options?
You have the following different ways to subscribe to a plan:
- Cards (we accept Visa, Mastercard, American Express, Discover, Diners Club, JCB and China UnionPay from customers worldwide)
- PayPal
- Apple Pay (Safari only)
- Google Pay (Chrome only)
I purchased a subscription but account not upgraded
I purchased a subscription but account not upgraded
This might happen happen if the email you added on the subscription purchase page doesn’t match with your Atlabs account email.But no worries, if that was the case - just drop us a note on live chat and we will get it fixed for you.
Do you have a refund policy?
Do you have a refund policy?
We offer a free trial for most platform features, so you can test Atlabs before making a purchase decision. Hence, we do not offer refunds on any monthly subscriptions.
Please, keep in mind that you accepted this policy in the Terms & Conditions section when you created your account 🙏
Please, keep in mind that you accepted this policy in the Terms & Conditions section when you created your account 🙏
Can I get my invoice?
Can I get my invoice?
We offer a free trial for most platform features, so you can test Atlabs before making a purchase decision. Hence, we do not offer refunds on any monthly subscriptions.
Please, keep in mind that you accepted this policy in the Terms & Conditions section when you created your account 🙏
Please, keep in mind that you accepted this policy in the Terms & Conditions section when you created your account 🙏
How do I cancel my plan?
How do I cancel my plan?
To cancel your plan:
Also, as a super early-stage startup, we would love to know your feedback about Atlabs.
Could you please drop us a one-line message on live chat on why you unsubscribed?
It only takes 30 seconds 🙏
- Go to your account page (top right)
- Click on ” Subscription”, and then you can unsubscribe ❤️
Also, as a super early-stage startup, we would love to know your feedback about Atlabs.
Could you please drop us a one-line message on live chat on why you unsubscribed?
It only takes 30 seconds 🙏
Can I switch the email on my account?
Can I switch the email on my account?
Yes, of course - here’s how:
- Create an Atlabs account with your new email account.
- Give us your new AND current email accounts in the live chat support
Can you delete the data of my account?
Can you delete the data of my account?
Yes, of course!
Simply send us an email on support@atlabs.ai with your data deletion request from your Atlabs email address, and we’ll come back to you 💌
Simply send us an email on support@atlabs.ai with your data deletion request from your Atlabs email address, and we’ll come back to you 💌