⛔️ Why can't I log in or access a feature?

Can't log in

• Use Forgot password on the login screen.
• Try Sign in with Google if that's how you originally signed up.
• Clear your browser cache and try again.

A feature isn't available on my plan

• Check your current plan in the Subscription tab.
• Compare features on the pricing page.
• Upgrade directly from the Subscription tab. See How do I manage billing and my subscription?

I've run out of credits

• Your credit balance shows in the top-right of every screen.
• Monthly plan credits are used first, then any purchased top-ups.
• Top up or upgrade from the Subscription tab. See What are credits and how do they work?

The brand logo isn't appearing on exports

• Confirm you clicked Save Changes after uploading the logo.
• Check the Logo Position is set to a visible location.
• Re-upload the logo and save again.

Still Need Help? Reach out to us at support@atlabs.ai — we’re happy to assist you.

Updated on: 10/25/2026