💳 How do I manage billing and my subscription?

Answers to the most common billing and subscription questions.

Manage your plan and credits

Everything about your plan and credit top-ups lives in the Subscription tab of your account (profile icon → Account → Subscription).
You can check it here: https://app.atlabs.ai/account/subscription

You can buy additional credits from this page at any time, including after using your monthly plan allowance. Available top-up packs:

• 80 credits for $10
• 250 credits for $27
• 500 credits for $53
• 1,000 credits for $98
• 3,000 credits for $275
• 6,000 credits for $525

The tab shows:

• Your current plan (name, price, start date).
• Credits Remaining (e.g., 4141.56 / 9100) and the date your credits expire. Check this balance after a refund or credit replenishment to confirm the credits have been added.
• See All Plans: compare plans and upgrade.
• A Usage table of every generation, with credits spent, date, a Story tag, and a View Details link. You can also check your account history for credit activity.

Check where your credits went (Usage breakdown)

Click View Details on any row in the Usage table to open a full breakdown of that story's credit spend, useful when you want to understand a cost.

The breakdown shows:

• Total credits and the video's duration.
• A split across Images, Voiceover, Motion, and Lip Sync, each with its own credit total.
• A per-scene, per-shot list (click Expand All) showing each asset, its model, and its exact credit cost, e.g. an edited image at 0.7 credits (Nano Banana 2), or a 3.92-second voiceover at 0.03 credits/sec.

💡 Failed generations don't cost credits, so they won't appear as charges here.

Upgrade or cancel

• Upgrade: go to your account, click Subscribe, then Upgrade. Upgrading also includes a personalized 15-minute onboarding tour. You can upgrade from a monthly plan to an annual plan whenever you like.
• Cancel: go to your account page (top-right), open Subscription, and unsubscribe.

Monthly and annual billing

Annual subscriptions must be paid in full upfront; they cannot be paid in monthly installments. To pay monthly, choose the monthly plan. You can upgrade from a monthly plan to an annual plan whenever you like. To select monthly billing, use the billing toggle at the top of the plans page.

Do you have a free plan?

Yes, we do! You get free credits on signup 🚀
You'll be able to access the platform, generate a 20- 25-second preview of your video to analyse and make a judgment of the plan, and edit it the way you want. If you choose a paid plan, you'll be able to download the video in all 3 aspect ratios (16:9, 9:16, 1:1) and get access to advanced features. ❤️

How can I upgrade?

First, thanks a lot; this means a lot to us ❤️

1. Go to your account
2. Click "Subscribe"
3. Click "Upgrade" 🚀

By upgrading to a higher plan, you'll also receive a personalized 15-minute onboarding tour and a prioritized say in our feature roadmap! Contact us via live chat to book your free call.

How much does it cost?

It depends on your needs ❤️
You can generate and test basic platform features on the Free plan.
To create motion and live action videos, with ultra-realistic voices and advanced features, you can upgrade to any of the paid plans. You also get the ability to export a video and access to more AI credits.
Each plan also sets your maximum video length: Lite 2 min, Pro 5 min, Plus 10 min and Max 20 min.

For instance, if you're just getting started with the video creation journey, we recommend the "Pro Plan".

To access advanced features such as 'Train your own models', 'AI Lip Sync', 'Export to Adobe Premiere Pro ', etc. we recommend signing up for the "Plus Plan".
You can check the "Pricing" page HERE for more information on the available plans. We offer substantial discounts for Annual Plan subscriptions 🚀

What are the payment options?

You have the following different ways to subscribe to a plan:

1. Cards (we accept Visa, Mastercard, American Express, Discover, Diners Club, JCB and China UnionPay from customers worldwide)
2. PayPal
3. Apple Pay (Safari only)
4. Google Pay (Chrome only)

Hope this helps ❤️

I purchased a subscription, but my account was not upgraded

This might happen if the email you added on the subscription purchase page doesn't match your Atlabs account email.
But no worries, if that was the case, just drop us a note on live chat and we will get it fixed for you.

Do you have a refund policy?

We offer a free trial for most platform features, so you can test Atlabs before making a purchase decision. Refunds are generally not available for monthly subscriptions, especially when videos have been generated or exported. In some cases, support may make an exception and offer a pro-rata refund of the unused credit balance; a full subscription refund is not guaranteed. Contact support through live chat or email support@atlabs.ai to request a review. Include details about the issue and your account, and support can confirm any available options. Extra account credits may also be offered as a discretionary exception to help with editing or completing a video; the amount is determined case by case.

Please keep in mind that you accepted the refund policy in the Terms & Conditions section when you created your account 🙏

Can I get my invoice?

Yes, of course. You will automatically receive it in your email after a successful purchase. You can check it on the credits (balance) page.

How do I cancel my plan?

To cancel your plan:

1. Go to your account page (top right)
2. Click on "Subscription", and then you can unsubscribe ❤️

How do I remove a saved payment card?

From your account page, click Subscription History. This opens the Dodo Payments page, where you can remove the saved card. If the option is unavailable, contact us via live chat for help.

Also, as a super early-stage startup, we would love to know your feedback about Atlabs.
Could you please drop us a one-line message in live chat about why you unsubscribed?
It only takes 20 seconds 🙏

Can I switch the email on my account?

Yes, of course - here's how:

1. Create an Atlabs account with your new email account.
2. Give us your new AND current email accounts in the live chat support

Can you delete the data of my account?

Yes, of course! Simply send us an email at support@atlabs.ai with your data deletion request from your Atlabs email address, and we'll get back to you 💌

Updated on: 10/15/2026