🚫 Why is my video generation stuck or failing?

Generation is stuck or not completing

• Wait up to 5 minutes before acting; generation often finishes in the background.
• Check My Stories; the video may have already completed.
• Still stuck? Refresh the page and check My Stories again.
• Try regenerating with a slightly modified prompt.

Generation failed

• Credits aren't deducted for failed generations, so retrying is free.
• Retry with the same or a refined prompt.
• If it fails repeatedly, try a different AI model. See [Which AI model should I use?]

The video doesn't match your idea or script

• Be more specific, add setting, tone, mood, and audience context.
• Use the AI Script Writer to structure your idea first.
• Use Generate Storyboard to check the scene structure before committing to a full generation.

Scenes look generic or repetitive

• Add more descriptive detail to each scene's image prompt.
• Click Enhance in the Visual tab to improve prompts automatically.
• Try a different visual style or AI model for the affected scenes.

Need help? We've got your back — reach out to us at support@atlabs.ai.

Updated on: 07/28/2026