🚫 Why is my video generation stuck or failing?

Generation is stuck or not completing

• Wait up to 5 minutes before acting; generation often finishes in the background.
• Check My Stories; the video may have already completed.
• Still stuck? Refresh the page and check My Stories again.
• Try regenerating with a slightly modified prompt.

Generation failed

• Credits aren't deducted for failed generations, so retrying is free.
• Retry with the same or a refined prompt.
• If it fails repeatedly, try a different AI model. See [Which AI model should I use?]

The video doesn't match your idea or script

• Be more specific, add setting, tone, mood, and audience context.
• Use the AI Script Writer to structure your idea first.
• Use Generate Storyboard to check the scene structure before committing to a full generation.

Scenes look generic or repetitive

• Add more descriptive detail to each scene's image prompt.
• Click Enhance in the Visual tab to improve prompts automatically.
• Try a different visual style or AI model for the affected scenes.

Frequently Asked Question

How long does generation take?
Usually 5–10 minutes. The generation time differs depending on your video's length.

My video is stuck or stopped generating.
If your balance is too low, generation pauses and no credits are deducted. Top up and resume. If you have enough credits and it's still stuck, contact support with your story link.

Need help? We've got your back — reach out to us at support@atlabs.ai.

Updated on: 10/07/2026