🛠️ Troubleshooting & FAQs

Solutions to common issues and answers to frequently asked questions. If you can't find what you're looking for, click the chat icon (bottom right) on any page to contact support.

Common problems with video generation and how to resolve them.

Video generation is stuck or not completing

• Wait up to 5 minutes before taking action
• Check My Stories - the video may have completed in the background
• If still stuck, refresh the page and check My Stories again
• Try regenerating with a slightly modified prompt

Generation failed

• Credits are not deducted for failed generations
• Retry with the same or a refined prompt
• If it fails repeatedly, try a different AI model

Video doesn't match the the idea or script

• Be more specific - add setting, tone, mood, and audience context
• Use the AI Script Writer to structure your idea first
• Use the Generate Storyboard to check the scene structure before full generation

Scenes look generic or repetitive

• Add more descriptive detail to each scene's image prompt
• Click Enhance in the Visual tab to improve prompts automatically
• Try a different visual style or AI model for the affected scenes

🖼️  Visual & Scene Issues

Fixing problems with scene visuals, character consistency, motion, and lip sync.

Scene visual doesn't match narration

• Click the regenerate icon on the scene card to regenerate that scene only
• Edit the Image Prompt in the Visual tab to be more specific
• Use the Edit Image tab to make targeted changes without full regeneration

Character looks different across scenes

• Click Characters in the top bar and reapply character consistency
• Define more specific Visual Appearance and Clothing in character setup
• Regenerate affected scenes after reapplying character settings

Motion looks unnatural

• Try Seedance 1 Pro Fast - the most reliable default motion model
• Simplify your motion prompt — one clear action works better than multiple instructions
• Use a shorter duration and regenerate

Lip sync looks off

• Ensure the scene has a clear, forward-facing face
• Regenerate the scene visual with a close-up or medium shot before applying lip sync
• Try a different lip sync model

🎤  Audio & Voiceover Issues

Resolving voiceover timing, tone, music, and audio generation problems.

Voiceover doesn't fit scene timing

• Shorten the narration text in the Voiceover tab
• Increase scene duration in the Settings tab
• Split the scene into two shorter scenes using Split Scene

Voice tone doesn't match content

• Change the Speaking Character in the Voiceover tab
• Add emotion tags - Excitedly, Angrily, Calmly - to control delivery
• Try a different Country Accent and Voice combination

Background music overpowers voiceover

• Reduce music volume to 20–30% in the Music panel
• Use ambient or background-labelled tracks

Audio not generating with video

• Not all models support audio - check model description before generating
• Toggle Audio ON in the Motion tab
• Models with native audio support: Google Veo 3.1, Kling 3.0 Pro, Sora 2 Pro, LTX-2 Pro

📤  Export Issues

Troubleshooting export failures, greyed-out buttons, watermarks, and download problems.

Export button is greyed out

• Motion is still generating on one or more scenes
• Wait for all scenes to complete - check for spinning loaders in the storyboard
• Then click Export again

Video downloaded with watermark

• Watermark-free export requires a paid plan
• Upgrade from the Subscription tab in Account settings

Premiere Pro option not appearing

• Premiere Pro export requires Plus plan or above

Export failed or didn't download

• Check your internet connection and try again
• Try Share Preview Link first to confirm the video rendered correctly
• If the issue persists, contact Atlabs support via the chat icon (bottom right)

🔑  Account & Access Issues

Fixing login problems, plan features, and brand settings.

Can't log in

• Use the forgot password option on the login screen
• Try signing in with Google if you originally signed up that way
• Clear browser cache and try again

Features not available on my plan

The following options are available:

• Check your current plan in the Subscription tab
• Compare features on the pricing page - click Learn More for a full breakdown
• Upgrade directly from the Subscription tab

Brand logo not appearing on exports

• Confirm you clicked Update Settings after uploading the logo
• Check Logo Position is set to a visible location
• Re-upload the logo and save again

Quick answers to the most common questions about Atlabs.

Can I use Atlabs for free?

Yes. Atlabs has a free plan with limited credits to try generation. Paid plans start at $15/month (annual).

Does Atlabs own my generated videos?

No. Videos you generate on Atlabs belong to you. See Atlabs' terms of service for full details.

Can I upload my own footage?

Yes. The Visual tab accepts uploads. The UGC Product Ads and Script to Video workflows also support media uploads.

Can I generate videos in languages other than English?

Yes. Set your Language before generating, or use the Translate tool in the storyboard top bar. Max plan supports 40+ languages.

How long does generation take?

Typically 1–3 minutes for a full video depending on length, model, and platform load. Storyboard generation is faster.

Can I edit a video after exporting?

Yes. Open the project from My Stories, make edits, and export again. Re-exports do not cost additional credits.

What's the difference between Generate Video and Generate Storyboard?

Generate Storyboard produces a scene structure preview at lower credit cost. Generate Video produces the full video with visuals, voiceover, and motion. Always use Storyboard first for longer or complex videos.

Can I use Atlabs for client work?

Yes. Use Clone to Account to deliver final projects to clients. Agencies should consider Max or Enterprise for unlimited custom actors, styles, and priority support.

Where can I get help beyond this knowledge base?

• Click the chat icon (bottom right) on any page to contact support
• Join the Atlabs Discord community via the account dropdown menu
• Watch Tutorials in the main navigation bar for guided video walkthroughs
• Browse Example Videos from the account dropdown for inspiration

Need help? We've got your back — reach out to us at support@atlabs.ai.

Updated on: 03/19/2026