> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.atlabs.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Video Generation Stuck or Failing

#  🚫 Why is my video generation stuck or failing?

### Generation is stuck or not completing

* Wait up to **5 minutes** before acting; generation often finishes in the background.
* Check **My Stories**; the video may have already completed.
* Still stuck? Refresh the page and check My Stories again.
* Try regenerating with a slightly modified prompt.

### Generation failed

* **Credits aren't deducted for failed generations**, so retrying is free.
* Retry with the same or a refined prompt.
* If it fails repeatedly, try a different AI model. See [Which AI model should I use?]

### The video doesn't match your idea or script

* Be more specific, add setting, tone, mood, and audience context.
* Use the **AI Script Writer** to structure your idea first.
* Use **Generate Storyboard** to check the scene structure before committing to a full generation.

### Scenes look generic or repetitive

* Add more descriptive detail to each scene's image prompt.
* Click **Enhance** in the Visual tab to improve prompts automatically.
* Try a different visual style or AI model for the affected scenes.


Need help? We've got your back — reach out to us at [__support@atlabs.ai__](mailto:support@atlabs.ai).